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Healthwatch involvement was crucial in providing a strong voice of challenge to agencies

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Healthwatch contributed to a recent case review panel to ensure that agency action is challenged and to identify areas for change.

Through its wider work, the service understands that parents of children with newly diagnosed disabilities experience a range of emotions and that it can be difficult to process information or manage the sudden engagement with an array of health professions and processes.

This can be overlooked by a range of professionals, especially where there is a perception that an individual link professional is responsible for supporting the family.

Healthwatch Portsmouth voiced a parents priorities included wanting to ensure care of their child to be comfortable, to enjoy ordinary but essential daily living activities, to participate in their child’s care and maintain their parental relationship, to exercise choice, and to consider options and  alternative providers of healthcare and medical approaches.

Feedback to the review included the importance of continuity in relationships with the family, particularly in the maintenance of the Nominated Link Nurse, An awareness of timing and commitment to agreed actions, as when these do not happen the parents lose trust and felt not listened to.

There was a missed opportunity to develop new skills in delivering care (for Parents) through direct training from the nursing team in a partnership approach.

This would have allowed clinical staff to assess the parent’s competence to deliver care independently, could potentially have improved relationship between staff and parents, and offered greater preparation for hospital discharge.

Feedback from the Portsmouth Safegarding Childrens Board is as follows.

[testimonials design=”classic” backgroundcolor=”” textcolor=”” random=”” class=”” id=””][testimonial name=” ” avatar=”male” image=”” image_border_radius=”” company=”” link=”” target=”_self”]“Fergus Cameron acted as Healthwatch representative on a recent case review panel into concerning circumstances around a Portsmouth child. The role of the panel is to oversee and scrutinise the development of the review and the resulting report; ensuring that we are effectively challenging agency action and identifying areas for change.[/testimonial][/testimonials][separator style_type=”none” top_margin=”40″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=””][testimonials design=”classic” backgroundcolor=”” textcolor=”” random=”” class=”” id=””][testimonial name=” ” avatar=”female” image=”” image_border_radius=”” company=”” link=”” target=”_self”]“Healthwatch involvement was crucial in providing a strong voice of challenge to agencies, in particular Health, and providing an insight into how the child at the centre and their family may have experienced agency actions.[/testimonial][/testimonials][separator style_type=”none” top_margin=”40″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=””][testimonials design=”classic” backgroundcolor=”” textcolor=”” random=”” class=”” id=””][testimonial name=” ” avatar=”female” image=”” image_border_radius=”” company=”” link=”” target=”_self”]“Fergus guided the panel through the narrative of health involvement from the perspective of the family. His insight into the everyday functioning of health provision and the patient experience enabled the panel to achieve a strong understanding of the quality of the agency practice, and more robustly identify learning for improvement.”[/testimonial][/testimonials][/one_full][one_full last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””]

Learn more about Healthwatch Portsmouth >>

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2016-09-27T20:34:19+00:00